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AlumaGold

Refund policy

If something goes wrong, message us first. Most issues are sorted out quickly in the same chat.

Last updated: November 11, 2026

Draft under review

This text is a working draft and may change before it is final.

1. Buying gold

  • If we cannot deliver the gold you paid for, we refund you in full.
  • If we can deliver only part of an order, we refund the undelivered part — or deliver it later, if you prefer.
  • Once gold has been delivered to the character you named, it cannot be taken back, so the trade is final. Please double-check the character name and faction before delivery.

2. Buying an account

  • If the account does not match its listing when you receive it, tell us before changing anything and we will fix it or refund you.
  • If you cannot log in with the details we gave you, we will resolve it or refund you.
  • If you lose access later because of an issue on our side — for example, the previous owner recovering the account — contact us immediately and we will work to restore access or refund you.
  • Actions taken by the game's operator are outside our control and are not covered.

3. Selling to us

Payments to sellers are final once sent. If you believe we paid the wrong amount, contact us with the trade details and we will check it straight away.

4. How to ask for a refund

Message us on Discord (alumagold) or email contact@alumagold.com with the date of the trade, what you paid and what went wrong. Refunds are sent using the original payment method where possible.

5. Payment disputes

Please contact us before opening a dispute or chargeback with your payment provider. Disputes on trades that were delivered as agreed may lead us to stop trading with you.